Return Policy for TechzPariz

Effective Date: January 3, 2025

At TechzPariz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please carefully review our return policy below, and do not hesitate to contact us if you have any questions.

For any inquiries, please contact us at:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Period:
    Items must be returned within 30 days of the delivery date. Any returns requested after the 30-day period will not be accepted.

  • Condition of the Item:
    All returned items must be in new and unused condition, with original tags, packaging, and all accessories (if applicable). Items that are damaged, used, or missing parts will not be eligible for a refund or exchange.

  • Non-Returnable Items:
    The following items are non-returnable and cannot be refunded:

    • Opened software or digital products
    • Personalized or customized items
    • Products marked as final sale or clearance items
    • Gift cards or vouchers

Please check the product details on our website for specific information regarding the returnability of certain items.

2. How to Initiate a Return

To begin the return process, follow these steps:

  1. Contact Customer Support:
    Reach out to our customer support team by emailing info@techzpariz.com or calling (269) 944-2073. Provide your order number, the items you wish to return, and the reason for the return.

  2. Return Authorization:
    Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the items. Please include the RMA number with the returned package to ensure smooth processing.

  3. Package the Item:
    Carefully package the item in its original packaging (if possible) to prevent damage during transit. Ensure that the RMA number is included inside the package.

  4. Return Shipping:
    You are responsible for the return shipping costs unless the return is due to a mistake made by TechzPariz (e.g., receiving the wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item is safely returned to us. TechzPariz is not responsible for lost or damaged return shipments.

3. Refunds

Once we receive and inspect the returned item, we will notify you via email about the status of your refund. If your return is approved, your refund will be processed to your original payment method.

  • Processing Time:
    Please allow 5–7 business days for us to process your return once it has been received. Refunds typically take an additional 3–5 business days to be reflected in your account, depending on your payment method.

  • Partial Refunds:
    In some cases, we may issue a partial refund if the returned item is not in its original condition, is damaged, or is missing parts that were originally included. We will notify you before issuing a partial refund.

4. Exchanges

At this time, we do not offer direct exchanges for returned items. If you would like to exchange an item, you must initiate a return for the original item and place a new order for the replacement item.

5. Shipping Fees

  • Non-Refundable Shipping Fees:
    Shipping fees are non-refundable unless the return is due to an error on our part (such as receiving the wrong item or a defective product). If your return qualifies for a refund, you will be refunded the cost of the merchandise only, and shipping fees will not be included.

  • Return Shipping Fees:
    You will be responsible for the return shipping charges unless the return is due to our error. We recommend using a trackable shipping service to ensure your return arrives safely.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@techzpariz.com or (269) 944-2073. We will provide you with a return label and instructions for returning the item at no additional cost. Once the item is returned and inspected, we will either send you a replacement or issue a full refund for the original purchase price.

7. Gift Returns

If you received an item as a gift and would like to return it, please contact our customer service team to begin the process. Gift returns will follow the same return procedure as regular returns. The refund will be issued to the original payment method used to purchase the gift.

8. International Returns

For international orders, please be aware that customers are responsible for return shipping fees and any applicable duties or taxes. Returns must follow the same guidelines as domestic returns, including the return period and condition of the product.

9. Contact Us

If you have any questions or concerns about our return policy or need assistance with a return, please contact us at:

Thank you for choosing TechzPariz! We appreciate your business and strive to ensure that every purchase meets your expectations. If you have any issues or concerns, don’t hesitate to reach out to our customer service team, and we will work with you to resolve the matter as quickly as possible.